Essential information for Palace Road Estate Lambeth tenants.
Lambeth Council: PRE contacts
The following members of staff at Lambeth Council have roles which cover the Palace Road Estate:
Rhys Ferguson rferguson1@lambeth.gov.uk is the Neighbourhood Housing Officer (Estates) and is responsible for estate related queries including upkeep of communal areas and gardens, health and safety concerns, fly tipping, communal repairs, communal lighting and lifts, door entry systems, blocked chutes and removal of waste, security of boiler rooms and intake cupboards, safety of playground areas, and abandoned vehicles.
Susan Anim-Boadu sanimboadu@lambeth.gov.uk is the Neighbourhood Housing Officer (People) and the first point of contact for any of your tenancy related queries including moving home, any amendments or changes to your tenancy or household details, succession, assignment, tenancy audits, supporting vulnerable residents, any general housing query.
Lambeth Council: General information
Use this page to find information about your tenancy, neighbourhood services, and pay your rent.
https://www.lambeth.gov.uk/housing/council-tenants
Lambeth Council: Repairs
Lambeth Council’s guide on your repairs responsibilities as a tenant can be found here:
https://www.lambeth.gov.uk/housing/housing-repairs/tenants-repairs
And if you want to request a repair, there are a number of different ways to do this depending on what the repair request relates to.
If you are a housing tenant you can now track, report and book an appointment for non-emergency property repairs online by registering or logging in to your Tenant account.
To request a communal repair, call 020 7926 6000.
To request an emergency repair, call 020 7926 6000, Monday-Friday 8.00am-8.00pm and Saturday 8.00am-1.00pm.
To report emergencies outside our working hours and on bank holidays, call 020 7926 6666.
A repair is an emergency if it could cause serious health and safety problems or severe damage to your home if not fixed or made safe. An emergency repair typically includes things like loss or power or water supply to a block.
https://www.lambeth.gov.uk/housing/housing-repairs/tenants-repairs/request-housing-repair
Other support and information
Shelter
National housing charity Shelter offer advice for council and housing association tenants, people on the housing register and those who want to apply.
https://england.shelter.org.uk/housing_advice/council_housing_association
Housing Ombudsman Service
All local authorities and registered social housing providers are required to be members of the Housing Ombudsman Scheme. We investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities). Investigating these complaints is a free, independent, and impartial service.
If you are unable to resolve a complaint with Lambeth Council directly via its complaint procedure, the Housing Ombudsman Service may be able to provide you with further assistance.