As UK Power Networks continue to dig up estate, Thames Water have joined in. “As part of our focus to reduce supply interruption and leakage, and improve water supply, it is important for us to replace our old pipes from time to time. We’ll soon be starting work to replace the water pipes in your area. We are sorry for any disruption this may cause. The new plastic pipes are much stronger which means that we will continue to provide a reliable service now and for future generations.”
When does work start?
The work starts on Coburg Crescent on Monday 29 April 2024. The work will be completed in 4 phases, starting along Coburg Crescent (phases 1 and 2) and then moving on to Palace Road and Hillside Road (phases 3 and 4) The whole scheme will be completed in approximately 8 months.
Working hours
Thames Water’s working hours will be Monday to Saturday 8am to 6pm.
How will residents be affected?
Traffic management: Thames Water will have traffic management measures in place, including a road closure and diversion.
Pedestrian access: Will be maintained for residents and businesses.
Emergency access: will be maintained for emergency vehicles.
Noise: Residents may notice an increase in noise and vehicle movements, but Thames Water will do everything they can to keep this to a minimum by placing sound barriers around where necessary.
Water supply: We may also need to turn off your water supply for a short time. If so, Thames Water will send the affected resident a letter with more details at the time.
Queries or concerns?
We have been informed that individual residents have been contacted directly if work will affect their access, but if you have any queries or concerns please contact Thames Water directly.
You can get in touch with Thames Water on 0800 316 9800 – please select option one and quote the works reference number BB70078154.
You can also email customer support at feedback@thameswater.co.uk
If you have a special or urgent request, please ask for the site manager.
What if you need some extra support?
If you need a helping hand, Thames Water’s priority services team can provide support. For more information, please visit the Thames Water website or call 0800 009 3652.
Further details – Plan drawings of works
Thames Water supplied PRERA with the following plans which can be downloaded below: